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Self-Help Credit Union

Security and Privacy

Privacy Policy

At Self-Help Federal Credit Union we recognize the need to keep your personal information confidential. Your financial affairs are your business and we pledge to keep your information safe and secure.

We have not and will not sell your personal information to anyone.

What Information Do We Collect?

We only collect information about our members needed for essential business purposes. So that we can provide you with personalized services, we keep the following personal information on file:

  • Information we receive from you on applications or other forms such as name, address, social security number, and income.
  • Information about your transactions with us and others, such as account balances and payment history.
  • Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.
  • Information obtained when verifying data you provide on applications, such as current and past employers, or other institutions where you conduct financial transactions.

How Do We Protect Your Personal Information?

We maintain physical, electronic, and procedural safeguards that meet or exceed standards set by federal regulations to guard your personal information.

We restrict access to your personal information to our employees and affiliates that need it for legitimate business reasons. These individuals and all of our employees are actively required to safeguard member privacy and confidentiality.

The following are some examples of when we need to share your information within Self-Help FCU and its affiliates:

  • To complete your transactions.
  • To maintain your accounts.
  • When you request additional services.

We may provide personal information to outside service providers to assist us with special products or services, such as printing checks or issuing ATM cards.

Each of these providers must agree in writing to keep your personal information private and not to utilize it for any purpose other than as specifically contracted.

We may also provide personal information to outside groups as required or permitted by law, such as auditors, accountants, and regulators.

A Lasting Commitment

We know how important the safeguarding of personal information is to our members. You have entrusted us with helping to meet your financial needs, and we recognize that part of that responsibility means protecting your privacy.

This policy applies to all current and former members. So even if, one day, you are no longer our member, you can rest assured that we will continue to respect your privacy.

If you have any questions concerning our privacy commitment or any of our policies, please phone us toll-free at 877.369.2828.

Beware of Email Scams

“Phishing” is a scam that attempts to obtain your personal information through your email. The scam occurs when a fraudulent email appearing to be from a legitimate company directs you to a link that asks you sign on to another account. The fraudulent sender then captures your information in an attempt to steal your identity. Phishing emails can be very deceiving and often contain logos or have a look that is similar to the website or company they are mimicking.

Self-Help Federal Credit Union will never send an email requesting personal account information. If you see an email supposedly sent by Self-Help Federal Credit Union, asking for personal account information, it is a phishing scam.

Should you receive one of these emails:

  • Do NOT click the link in the email
  • Do NOT enter any requested information
  • Contact the Self-Help Federal Credit Union Call Center at 877.369.2828
  • Forward the email to our Member Support Center

While all efforts are made to maintain the accuracy of information presented on this website, we cannot guarantee that all information is current. Please contact the credit union call center directly for the most current information at 877.369.2828.

Learn more about fraud and account protection.